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Web Visitor |
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| Active Reception 1 |
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The features inside Active Reception are Website Monitoring, Visitor Tracking and Proactive Chat Session. Live chat software is the only online customer service tool which provides you real-time data about your web-traffic. You want to know whether he is first time visiting your site, or he is a returning visitor, so you will use different approach when chatting with him. By monitoring his navigation through the website you can see what his preferences are, what he is interested in, etc. Also, the built in geo location system allows operators to find out which country the visitors are coming from and finally, track their “footprints” during their browsing session. The tracking system allows you to gather visitors’ IP address, host, resolution and browser configuration. You can also see how the visitors entered the site: through which page and the referrer, and in addition to that, the keywords they typrd in to find you. This data will help you to optimize your search marketing campaigns and take the most of them. If it is a returning visitor, the system will show how many times he has visited the website, and number of chats he had during his visits. A "proactive" chat request is the ability for a company representative to invite a web site visitor into chat without the visitor performing any action. The operator is a one click away from initiating chat to the selected visitor from the monitoring pane. Clicking the “Invite” button the operator will instantly initiate proactive chat window. The live chat can be used as a successful sales tool, too. By using proactive chat, the operator can engage the visitor in conversation and use various sales techniques during the chat. Maintaining the ability to serve quickly, keep channels open for follow up and demonstrate that you care. In the Ready Content you can define your canned messages, URLs and documents which can be used by your operators in their chats with one click instead of typing a whole sentence. But if the data is not organized it has no value. You have to possibility to organize your ready content in Departments and Topics, so that the operators don't get lost in the labyrinth of information. Ready content consists of one/more sentences with greeting lines, certain answers, questions or other content that the operators use often while talking to visitors. This will help you to improve response time and provide high quality service. Often visitors get lost on your website and can not find the information they need. Instead of losing time in explaining on which page the information is placed, the operator can send him the URL of the page with just one click. During the chat session, you can also use the uploaded files, to send additional documented information such as brochures, tutorials, case studies in .doc, .pdf etc format and support your ongoing marketing campaigns through your website. All the messages received offline while live chat is not available (during the period of unavailable operators to answer the questions of the website visitors) or data for customers that filled contact card and are asking for some service, are stored in one place. This feature will help you to receive and manage your client inquiries from one place and mantain high level of quality e-mail customer service for your visitors in addition to live chat support. Measure your website traffic and see how you are performing. Do your visitors find your website interesting and useful? Do your website meet yours and your visitors' expectations? View how many hits your web site is receiving by hour, day, week, month, and year; see how long your visitors stay on your website and these numbers will help you find the answers to these questions.
Released: 2007-12-20
Last Updated: 2008-07-08
License: $69.00
Publisher: iDevelop
Language: English
Requirements: Any computer connected to internet with any browser.
Install: Install and Uninstall
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| ClickTracks Analyzer 6.1.3 |
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A visual approach to understanding how visitors interact with your site. Your actual HTML pages are displayed overlaid with data that visually shows how many people navigate any link. The pages of your site are live: click a link and the data for the next page is displayed. ClickTracks goes even further by displaying the time spent and other data, along with a map of your site and how people navigate. Different groups of visitors can be compared.
Released: 2006-12-23
Last Updated: 2006-08-23
License: $495.00
Publisher: ClickTracks
Language: English
Platform: Windows
Requirements: 256Mb RAM, PIII
Install: Install and Uninstall
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| VenusValley Live Support 1.1 |
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VenusValley Live Support enables you to chat live with people visiting your website. You can monitor your site visitors, answer questions from potential/existing customers in real-time.
Your customers get instant gratification and your sales increase tremendously. It provides sound notification everytime a visitor arrives or leaves. You should sign up for an account(trial account available) to use this software as an operator.
Released: 2003-08-14
Last Updated: 2003-05-29
License: $16.95
Publisher: PPP Infotech Ltd
Language: English
Platform: Windows, MAC
Requirements: Pentium 100, 32 MB RAM, 1 MB Disk space, voice modem, sound card
Install: Install and Uninstall
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| CustomerReach 3.0 |
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Provide live chat on your web site. Monitor web site activity in real-time and invite visitors to chat with you. Increase sales and enhance customer support by providing a live person to chat with visitors while interest is high. Learn how visitors are using your site. Track the keywords that brought the visitor to your site and use geolocation to view the location of the visitor and improve the effectiveness of your advertising.
Last Updated: 2008-04-08
License: Freeware
Publisher: CustomerReach
Language: English
Platform: Windows
Install: Install and Uninstall
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| WhosOn 4.3.374 |
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WhosOn gives you a real time view of your website visitor activity. You can watch visitors arrive at your site and move from page to page in real time. You can see where they came from (the Referrer), and specific data about the visitor, such as Country & City, Browser, Operating System and Reverse DNS. All this information is updated before your eyes in real time. Also includes analytics, live error alerts, visitor chat & click to call.
Released: 2006-12-19
License: $395.00
Publisher: Parker Software Limited
Language: English
Platform: Windows
Requirements: PIII 1Ghx 256Mb Ram
Install: Install and Uninstall
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| Live Chat 3.1.1 |
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miOOt is a visitor tracking and live chat tool, It captures the visitor’s info on a real time basis and provides opportunity to initiate a communication channel with the visitor to your web site. In other words miOOt live chat is your virtual representative and keep watching the visitors and enables one-on-one Live chat assistance in real-time.
Released: 2006-12-19
License: $17.95
Publisher: Mioot Live Chat
Language: English
Platform: Windows
Requirements: .Net framework
Install: Install and Uninstall
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| ZaZaCHAT 2.1 |
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ZaZaCHAT Live Help - first FREE web-based Live Chat for Live Help and Live Support software offered to webmasters. It enables website operators to talk to their web site visitors Live via real time text chat. Top feutures are as follows: 1. Provide Live Help to your site visitors via Online Chat 2. Convert visitors to customers 3. Monitor your traffic in real time 4. Examine demographics of your visitors 5. Improve customer loyalty
Released: 2006-07-26
Last Updated: 2008-07-06
License: Freeware
Publisher: ZaZa Software, Inc
Language: English
Requirements: None
Install: Install and Uninstall
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ZAZA IS AWSOME! I'm enjoying using Zaza on my website. One of the things Im impressed is that with Zaza pasted in many of my webpages , it dont slow the website ....
Adequate. Not a bad system but I switched to the FREE FOR EVER version of AliveChat.
ONLY because there is a FREE FOR EVER Version.
No title It's indeed very good, however a queuing system would improve it a thousand times, and the prices are kind of high..
| ZaZaAlerter 2.5 |
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ZaZaCHAT Live Help - Live Chat for Live Help and Live Support software offered to webmasters. It enables website operators to talk to their web site visitors Live via real time text chat. Top feutures are as follows: 1. Provide Live Help to your site visitors via Online Chat 2. Convert visitors to customers 3. Monitor your traffic in real time 4. Examine demographics of your visitors 5. Improve customer loyalty
Released: 2006-10-22
Last Updated: 2008-01-27
License: Freeware
Publisher: ZaZa Software, Inc
Language: English
Requirements: None
Install: Install and Uninstall
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| RealTimeQuery 3.2 |
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Spanto Soft SL has released RealTimeQuery v. 3.2, a simple Windows application that lets you add sophisticated real-time operator support to your web site. Unlike competitive programs that require changes to your web server and often include monthly payments, RealTimeQuery runs directly on your computer, with no complicated system requirements, and no hidden fees.
Released: 2006-01-23
Last Updated: 2008-05-07
License: $199.95
Publisher: Spanto Soft S.L.
Language: English
Platform: Windows
Requirements: 400 Mhz, 64 MB RAM
Install: Install and Uninstall
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| Easy web analizer 1.0 |
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Read the situation on your website at a glance with the Easywebanaliser. Your visitors are no longer another dull record in the database. Visitors dynamically appear on Easywebanaliser, they move, they act, they communicate. Each visitor has a graphical badge that displays personalized summary for the visitor, helping to pinpoint prospective customers and timely provide for them necessary services.
Released: 2007-09-02
Last Updated: 2008-07-06
License: Freeware
Publisher: Utlity Advance
Language: English
Platform: Windows
Requirements: win Net Framework 2.0
Install: Uninstall Only
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Audio & Multimedia
